UC Planning, Deployment and Telephony Integration
Gold Systems has been selected by Microsoft to provide Telephony/Voice Assessment, Design and Implementation services for unified communications deployments. Gold Systems combines industry leading telephony design and architecture with experience-based implementation to deliver the right mix of systems integration, custom development and packaged applications.
Gold Systems Solutions Discovery is the first step in determining how you can take advantage of Microsoft unified communications offerings and the latest Interactive Voice Recognition (IVR) and text-to-speech technologies. Gold's business experts help customers determine where voice-powered UC solutions can be utilized to enhance service, or automate a business process. They also look at the current infrastructure to develop a solution that leverages the customer's existing equipment and integrates new applications and Microsoft-based solutions.
Gold Systems bridges the gap between the world of telephony/voice (phone calls, voice mail, conferencing, utilizing legacy PBX or IP-based systems) and the world of software/IT (email, IM, calendars, documents) with solutions based on Microsoft UC framework and technologies, such as Microsoft Exchange Server 2010 and Microsoft Lync.
As a Microsoft Partner of the Year 2009 Award Finalist in Unified Communications, Gold Systems enables the power of software to deliver complete UC - messaging, voice and video - across the applications and devices that people depend on every day for anywhere access.
Read How Gold Systems Helps Companies Deploy Unified Communications Solutions
Learn How Unified Communications Can Deliver Hard Cost Savings in a Short Timeframe
Overview of Microsoft Unified Communications
Microsoft unified communications technologies span the divide between computers and telephones with two integrated servers: Microsoft Exchange Server 2010 and Microsoft Lync Server. They integrate with your company's existing phone system and deliver complete communications services using your existing data network.
No forklift is required: Microsoft unified communications technologies maximize your existing infrastructure by integrating legacy PBX systems through a VoIP/PBX gateway.
With Microsoft unified communications technologies, the computers on your network gain the functionality of advanced VoIP phones. Users can click to call any contact in their address book. A simple phone call can become a conference call or a video conference, on the fly.
Microsoft unified communications technologies tear down the walls that separate telecommunications and computing. And they do it with software that leverages your existing telecommunications infrastructure.
Microsoft unified communications technologies are more than just VoIP. They break down all the traditional communications silos. Voice-mail and faxes move over the network like e-mail. They arrive in your Microsoft Office Outlook inbox where you can sort, prioritize, and forward them, just like any piece of e-mail. And when you're on the road, you can dial in over any telephone to hear your e-mails and your calendars. You can even access your Microsoft Office Outlook directory and place calls from any telephone.
Microsoft Lync ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from anywhere.
A single interface unites voice, IM, audio-, video-, and web-conferencing into a richer, more contextual offering. This includes a visually compelling experience that is consistent throughout Microsoft Office and other business applications, including color-coded presence icons, pictures, high-resolution video and desktop sharing. End-users can instantly see the availability of their contacts, start a conference call from right within Office applications, or sit down for a “face-to-face” video-conference. A single identity connects users to contacts inside and outside of the organization with communications that are federated with corporate and leading public IM networks. And a single experience across the PC, phone, web or mobile means that users have the choice to connect from many devices.
Put Gold Systems UC Expertise to Work
Gold Systems Unified Communications (UC), Telephony/Voice Assessment, Design and Implementation is a comprehensive and customizable service offering which includes PBX integration with Microsoft Exchange, VoIP, presence and traditional telephony services (IVR, conference services, etc) on Microsoft Lync. Gold Systems combines industry leading telephony design and architecture with experience-based implementation to deliver the right mix of systems integration, custom development and packaged applications.
UC Design and Deployment with Microsoft Lync
Gold Systems integrates Lync and other Microsoft software with customers' telephony infrastructure, including PBXs, Voice over Internet Protocol (VoIP) services, and mobile devices. This helps companies save money and reduce administrative burdens by consolidating hardware and software. The solution also helps companies improve productivity by providing on-site and mobile employees with integrated, easy-to-use messaging and "anywhere" access. As part of the Microsoft UC TAP (Technology Adoption Program), Gold Systems deployed Microsoft Lync in-house for several months, and is providing solutions for customers that drive productivity and cost savings.
Learn more about Cost Savings with Lync
Unified Messaging with Microsoft Exchange Server 2010
Microsoft Exchange Server 2010 with unified messaging (UM) allows voice and data networks to be consolidated into a unified information repository. This new architecture allows companies to simplify their IT infrastructure and reduce costs through unified administration and maintenance for both telephone and IT administrators, potentially even eliminating your current voicemail system. As a UM specialist, Gold Systems can help you deploy this key feature of Exchange Server by connecting Microsoft Exchange Server 2010 with unified messaging to legacy and IP-based PBX systems.
Learn more about Unified Messaging
Custom Voice-Powered Applications
Gold Systems' voice-powered self-service solutions improve profitability and increase customer satisfaction. Using our proven Solutions Discovery Process, Gold Systems helps companies identify processes where efficiency can be optimized with voice automation solutions that implement the latest in IVR, speech recognition and text-to-speech technologies and the built-in capabilities of Microsoft Lync. Gold Systems experts also look at the current infrastructure to develop a solution that leverages the customer's existing equipment and integrates new applications and Microsoft-based solutions. Gold Systems is positioned with partners that lead the Interactive Voice Recognition (IVR) and speech recognition industries, and is always up to date on the latest hardware and software features to deliver scalable self-service solutions.
Gold Systems has developed various award-winning packaged productivity and security applications which utilize speech-recognition expertise and are based upon the technology built into Microsoft Lync.