Technologies
Interactive Voice Response (IVR)
IVR is a proven technology that extends a company's service hours while simultaneously reducing the costs of providing 24x7 access to routine information and transactions via the telephone. With the wide adoption of speech recognition the IVR drives additional business value. It provides the means for savvy customers and employees to help themselves to the information they need, when they need it.
Since 1991, Gold Systems has developed self-service, IVR solutions that drive enterprise efficiency and lower costs using the power of voice to automate routine tasks. Our hands-on IVR experience has helped us grow in two important areas: first, we have been able to successfully develop interface applications that meet current business and customer demands. We were among the first to utilize speech recognition interfaces, and to foresee the growing demand for telephone and wireless access to information. Second, through our experience with heterogeneous computing environments, we have been able to develop and integrate self-service IVR systems with enterprise Web sites, mainframes and services running a wide range of enterprise software, such as ERP, e-commerce, order entry systems, inventory control applications and customer information databases. In addition, we have successfully integrated to multi-platform telephony systems, ranging from PBX systems to VRUs to CTI servers. Again demonstrating our ability to integrate seamlessly into the most complex, multi-vendor, multi-platform environments.
With the advances in open standards and improved speech recognition systems, Gold Systems can provide voice-enabled IVR applications that can be custom-tailored to individual customer needs, and integrated into any data environment. Our experience and knowledge of voice technologies enables businesses of all sizes to improve interaction with their customers and employees.
Natural Language Speech Recognition
Your callers want a faster, friendlier way of interacting with your business than touch-tone applications alone can provide; they want the speed and convenience of personally speaking with someone. Using a technology known as Natural Language Speech Recognition (NLSR) Gold Systems can develop applications that let your callers speak their requests and get to the information they want, all by themselves - at a fraction of the cost to you.
Text-To-Speech
Experience for yourself the improved quality in text-to-speech (TTS), the technology that allows stored data to be spoken to your callers - like an account balance or address.
Partnering with the leading TTS providers, Gold Systems will help you lower cost and increase efficiency using TTS to manage many of your callers' routine requests. Your TTS solution is a low cost enhancement to your self-service application and provides you with greater benefit to improve your bottom line results:
- Enhanced customer experience and overall satisfaction
- Improved customer user interface
- Lowered development costs versus prompt recordings
- Greater customer flexibility for interacting with corporate data
- Easier maintenance and application upgrades
- Faster implementation times
- Decreased call center costs with more opportunities to automate
- Improved, human sound
Voice Access to Data
As a leader in voice technology for over a decade, we know what it takes to integrate voice and data, and using our core product Vonetix, we get the job done more efficiently. We develop open, platform-neutral applications using Vonetix - which allows for application data integration across heterogeneous computing environments. To ensure your competitive advantage, Gold Systems helps you harness the power of Java, XML, VoiceXML, SALT, WAP and others.
Based upon open standards and using Vonetix and its suite of available plug-ins, Gold Systems solutions can be integrated into most data environments, protecting your system investment. Our flexible architecture interfaces with popular middleware packages and most mainframe systems like MQ and TN series, as well mission-critical enterprise applications.