Gold Systems Corporate Overview

At Gold Systems, we're successful when you are successful. Gold Systems helps improve your profitability and increase customer satisfaction by implementing self service solutions powered by voice.

Our offerings include implementing unified communications and messaging telephony interfaces, customized contact center solutions, and identity management for telephone-based self-service. We’re a top-tier partner to the leading speech and messaging vendors. For almost two decades, Gold Systems' award-winning voice software applications have handled over a billion phone calls, and the company puts this expertise to work for its customers.

Simply put, we build applications people love to use. We improve the way customers and employees access information. We bridge the gap between your voice and data networks. We work with you to identify business processes where efficiency can be optimized through voice-enabled interface applications to help you gain the ultimate competitive advantage.

Unified Communications - Bridge the Gap between Voice and Data

Gold Systems bridges the gap between the world of telephony/voice (phone calls, voice mail, conferencing, utilizing legacy PBX or IP-based systems) and the world of software/IT (email, IM, calendars, documents) with solutions based on Microsoft UC framework and technologies, such as Exchange Server 2007 and Office Communications Server 2007.

Gold Systems enables the power of software to deliver complete UC-messaging, voice and video-across the applications and devices that people depend on every day for anywhere access.

Packaged Applications – Economical, Fast-time-to-Market

Packaged applications reduce the entry barrier for many companies considering speech applications and should be considered as an alternative for customized applications when the application fully meets the requirements for a business process without requiring significant modifications.

Our packaged speech applications are out-of-the-box and ready to use. These applications can be easily modified (often in a matter of days) to meet the precise requirements of your enterprise. They embody user interface best practices and are fully documented, tested and tuned for performance. Users are operating the application in minutes, with little or no training.

Custom Applications – Built to Order

Some companies want a voice solution exclusively tailored to their distinctive business needs. Gold Systems has developed hundreds of custom touch-tone, IVR and speech recognition applications built to fit each customer’s unique requirements.

We help keep costs and the time to develop these applications in check using our proven and highly repeatable Solutions Discovery Process. During this process, we work on-site with your key business stakeholders and managers to analyze efficiencies and determine areas where voice powered solutions can automate routine tasks and drive efficiencies which ultimately reduce operating costs.

Want more information on either packaged or custom voice powered solutions? Fill out a product/services information request form.

Gold Systems Corporate FAQs

What does Gold Systems do?

Gold Systems helps companies improve profitability and increase customer satisfaction by implementing voice self-service solutions that provide callers with access to the information they need, when they want it, how they want it.

Specifically, Gold Systems develops products and applications using Interactive Voice Response (IVR), Speech Recognition, and Computer Telephony Integration technologies, and integrates them into varied telephony and data environments. These applications allow end users to access information and conduct transactions over the phone - all by themselves, for greater efficiency and lower costs.

Who are Gold Systems’ customers?

Gold Systems’ products and solutions are typically developed for enterprise companies that are committed to implementing innovative customer self-service and business process automation solutions to drive call center and administrative efficiencies that ultimately lower costs. Our customers come from a variety of vertical markets, including Financial Services, Government, Healthcare, Insurance, Retail/E-commerce, Utilities, and others.

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What is Gold Systems’ service area?

Gold Systems Headquarters is centrally located in Boulder, Colorado, with sales offices located throughout the United States to offer personalized, local service to our customers and business partners.

What is Solutions Discovery?

Gold Systems Solutions Discovery is an on-site service that we provide free of charge to identify areas of your business that could be automated with touch-tone and speech recognition telephone self-service, lowering costs and increasing efficiency. Read more on Solutions Discovery.

What is the value of working with Gold Systems?

Gold Systems will help improve your profitability and increase customer satisfaction by implementing self-service solutions powered by voice. We will work closely with your key business stakeholders and call center personnel to identify business processes where efficiency can be optimized through automation. When you partner with Gold Systems, you will benefit from greater application expertise, our flexible and robust delivery process and innovative products.

Do Gold Systems’ products and solutions work on my platform?

Gold Systems’ self-service products and solutions can be easily integrated into your existing infrastructure, protecting your IT investment. Gold Systems has over ten years experience working on most IVR and IP IVR platforms and using our development standard Vonetix™ in most cases, or with custom solutions in others, we can easily integrated with your existing Web site infrastructure, and front- or back-end databases.

What is Vonetix?

Vonetix™ provides a single infrastructure for integrating interactive voice response (IVR) applications and speech recognition technologies with an enterprise’s existing customer communication interfaces. Vonetix offers a portfolio of plug-ins to further enhance connectivity and allow the enterprise to deploy customer support solutions more rapidly and economically - all while using standard development tools that work with their existing legacy systems.

Is Gold Systems a public company?

No, Gold Systems has been privately held since it was originally founded in 1991. Gold Systems’ growth was "boot strapped" through internally generated funds and profits, plus the company received an investment from Mobius Venture Capital (formally SoftBank) in June of 2000.

Gold Systems’ Values

Gold Systems builds outstanding relationships with customers, partners, and vendors by ’doing the right thing’ as often as possible. What exactly does this mean? Well, this means that Gold Systems employees will be held accountable to a set of values and behaviors that, in our opinion, create the trust necessary for a healthy business relationship.

At Gold Systems we do what we say we’ll do. Our integrity and competence values demand that we be accountable for our words and actions, and that we deliver products and services that meet or exceed expectations of quality and timeliness.

When dealing with customers, partners, and vendors, we expect professionalism and respect to be maintained at all times. We don’t take our relationships for granted.

Internally, we strive to create an atmosphere of teamwork, communication, personal growth and fun for our employees. By supporting our employees, we help to ensure that they can provide our customers and partners with the best possible service.

And finally, we realize that we will succeed as a company only by helping our customers succeed. We take customers’ needs into account when deciding on a course of action, at a global level and at a detailed level. We fiercely defend our reputation for great customer service by continuing to provide great customer service. This value of customer focus is a critical component of ’doing the right thing’ at Gold Systems.

Want more information on either packaged or custom voice powered solutions? Click here to Contact Us.