In an interview with Rocky Radar, Gold Systems CEO Terry Gold describes how the company has grown to provide cutting-edge speech self-service products and voice-data integration services for Fortune 1000 companies.

Gold spends a lot of time considering how customers interact with a voice-recognition system, deconstructing the most efficient methods to supply callers with the information they desire.

Despite vast changes in the methods of communication over the years, Gold Systems has managed to not only stay relevant but remain on the leading edge of technology. As a techie, Gold’s curiosity drives him toward “knowing what [technology] is out there,” ensuring the company stays on top of new developments.

Read or download the full article as a pdf file.

Read the post at Rocky Radar.

This entry was posted on Monday, April 6th, 2009 at 2:45 pm and is filed under Featured, In the News.