Gold Systems Announces Implementation Services for Microsoft Unified Communications
Gold Systems Brings Speech and Telephony Expertise to Microsoft Customers Seeking Productivity Benefits
Boulder, Colo. Oct. 16, 2007 – Gold Systems, a developer of voice-powered software applications for Global 1000 companies, today announced that it is now providing implementation services for the unified communications capabilities of the latest Microsoft business products.
Microsoft unified communications technologies bridge the divide between computers and telephones with two integrated servers: Microsoft Exchange Server 2007 and Microsoft Office Communications Server 2007. They integrate with a company’s existing phone system and deliver a wide range of communications services using existing data networks.
Gold Systems provides software development and implementation services to help companies utilize the unified communications features of Microsoft Server products. Gold Systems integrates Office Communications Server 2007 and other Microsoft software with customers’ telephony infrastructure, including PBXs, Voice over Internet Protocol (VoIP) services, and mobile devices. This combination helps companies save money and reduce administrative burdens by consolidating hardware and software. The solution also helps companies improve productivity by providing on-site and mobile employees with integrated, easy-to-use messaging and “anywhere” access.
“Microsoft is pleased to be working with Gold Systems to deliver a streamlined communications experience to our customers,” said Tim Stumbles, business development manager, Unified Communications Group, at Microsoft Corp. “Gold Systems’ business experts help customers determine where voice-powered unified communications solutions can be utilized to enhance service, or automate a business process – with the best way to leverage the customer’s existing equipment and integrate new applications and Microsoft-based solutions.”
Gold Systems unified communications deployment services build upon the company’s experience helping businesses integrate the unified messaging features of this year’s release of Microsoft’s widely used Exchange Server 2007 software. The messaging solution incorporates automated speech recognition to allow users to send and receive emails and access their calendars via telephone, and consolidates voice mails in their inbox, so that all messages, regardless of origin, are managed in a single place.
“Gold Systems has been a leader in the development and implementation of speech recognition applications accessed via telephone. This unique heritage and expertise allows us to give valuable support to companies interested in deploying unified communications,” said Terry Gold, president and CEO of Gold Systems. “In collaboration with Microsoft we have already completed many successful unified communications customer deployments, and have demonstrated how these products increase productivity while reducing costs.”
Gold Systems helps companies identify processes where efficiency can be optimized with voice automation solutions that implement the latest in IVR, speech recognition and text-to-speech technologies and the built-in capabilities of Office Communications Server 2007. The company also offers a suite of products, designed to enhance security and productivity, which work with the Office Communications Server platform.
As a member of Microsoft’s Voice Partner Program, Gold Systems will continue to help customers deploy solutions based on Microsoft unified communications technologies.
About Gold Systems
Through its award-winning products and services, Gold Systems helps its customers identify where productivity can be improved with voice-driven solutions. The company’s unified communications implementation services, as well as its self-service speech recognition solutions, allow businesses to improve productivity and profitability. Gold Systems is a Microsoft Gold Certified Partner. Since 1991, Gold Systems software has automated more than 1 billion telephone calls around the world. More information about Gold Systems can be found at www.goldsys.com or by calling 303-447-2774 and saying “information.”
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