Financial Services

Today's financial services companies must meet customer expectations, while managing costs and maintaining efficiency. How they meet these needs directly impacts their ability to compete, generate revenue and maintain customer loyalty. Additionally, these organizations have already invested highly in their existing systems and need to protect their infrastructure investment.

More and more banks, brokerages and other financial organizations are using speech-driven technologies to give customers faster, more convenient access to a wide range of information, from account inquiries and mortgage balances to stock prices, current interest rates, special services, and even the location of ATMs in a far-away city based on their calling location. All Gold Systems' voice automation solutions incorporate advanced encryption and security features to protect customer transaction and financial data.

Here are a few typical voice response applications developed by Gold Systems to drive banking and financial services efficiencies and to provide cost effective alternatives that help to create and sustain competitive advantage:

  • Banking Account Inquiry
  • Bill Payment
  • Check Ordering
  • Credit Card Activation
  • Credit Card Account Inquiry
  • Financial Instrument Information
  • Funds Transfer
  • Loan by Phone
  • Mortgage/Loan Account Inquiry
  • Mutual Fund/Annuity Account Management
  • Outbound Past Due Payment Handling

Banking

Facing shrinking margins and smaller market share, plus the high cost of manual processing will push you to adopt technologies to streamline efficiency and lower costs. Plus, you may have faced recent mergers, leaving you with an operational nightmare of decentralized systems, data redundancies, multiple vendor contracts, and nonstandard applications across nonintegrated platforms.

Your ongoing challenge is to provide customers with improved access to competitive solutions that address their specific needs and implement strategies to improve customer satisfaction, loyalty and retention. Plus, a move from manual processing to more automated systems to help reduce costs while enhancing operational performance is key. With systems often disparate as a result of mergers, utilizing existing infrastructure investment can be critical.

Banking customers that have improved bottom line results with Gold Systems include:

  • Bank of America
  • BankOne
  • Boeing Credit Union
  • CitiFinancial (CitiGroup)
  • GE Capital Services
  • MoneyGram
  • INVESCO Funds
  • Wells Fargo

Here are a few self-service solutions that have helped other banks improve customer satisfaction and lower costs:

  • Account Inquiry
  • Bill Payment
  • Check Ordering
  • Credit Card Activation
  • Credit Card Account Inquiry
  • Financial Instrument Information
  • Funds Transfer
  • Loan by Phone
  • Mortgage/Loan Account Inquiry
  • Mutual Fund/Annuity Account Management
  • Outbound Past Due Payment Handling

Credit Card Services

Of the financial services industry, the credit card market continues to evolve, responding to pressures caused by a crowded marketplace and slowing growth rate. Following a period of tremendous growth, the credit card market is showing signs of maturing.

Maintaining market share by offering customers expanded services and convenience will help to differentiate your business in a crowded competitive marketplace. Through reward/loyalty programs, 24x7 access to information and multi-modal account management via the Web and telephone you can increase revenue, maintain customer loyalty, improve retention and increase margins.

Your ability to meet your customers rising service expectations, while maintaining costs and increasing efficiency will directly impact your ability to compete. Plus, with an existing system in place, the need to add solutions that protect your infrastructure investment will have a greater impact on your bottom line.

When you give your card holders a natural way to access and manage accounts, make payments, request credit increases, new card & change of address requests and more - using speech driven menus, they can fast track to their specific needs without the frustration of multi-layered touch-tone menus or help from an agent.

Gold Systems has helped these credit card companies improve bottom line results with self-service solutions:

  • Advanta
  • BankOne
  • Chase
  • Citigroup
  • ExxonMobile
  • First USA
  • Fleet
  • Nordstrom
  • The Associates

Here are a few typical voice response applications developed by Gold Systems to drive service efficiencies and to provide cost effective alternatives that help to create and sustain competitive advantage. All transactions are verified with PINs to ensure complete security.

  • Bill Payment
  • Credit Card Account Inquiry
  • Credit Card Activation Outbound Past Due Payment Handling
  • Store Locator
  • Telephone Application