Healthcare

No matter what healthcare services you provide - managed care, medical center, laboratory or pharmacy - the desire to provide improved health and wellness to your customers is weighed against the increasing medical and operational costs, for an industry wide dilemma.

Add to that increasing regulatory issues such as HIPAA and security issues, and a more knowledgeable customer base demanding better products and services - the ability to remain profitable is difficult.

Your challenge is to meet those expectations while managing costs and maintaining efficiency. You can rely on speech recognition, interactive voice response (IVR) and computer telephony integration applications from Gold Systems to provide better service, simplify administrative processes and generate additional revenue.

Our solutions ensure optimum privacy protection for patient records, while providing real-time access to virtually any kind of health care information - from physician comments on test results or treatment options, to the filling of prescriptions, policy and claims processing, and billing settlements. HIPAA compliance is enhanced using voice automation.

Here are a few typical voice response applications developed by Gold Systems:

  • Bed Tracking
  • Benefits Administration
  • Drug Test Results
  • Drug Trial Registration and Symptom Reporting
  • Healthcare Providers Member Services
  • Lab Test Results Inquiry
  • Patient Account and Billing Inquiry
  • Patient Insurance Coverage Verification
  • Physician Scheduling
  • Physician Locator

Gold Systems has helped many healthcare customers streamline operations, reduce costs and improve service; such as:

  • Cedar Sinai
  • Corning Chemical Lab
  • Delta Dental
  • Health Risk Management
  • Mayo Clinic
  • McKesson HBOC
  • Pacificare Health Systems
  • Pfizer
  • Providence Medical Center
  • Rhone-Poulenc Rorer
  • Univ. of Alabama Health Services