Insurance

To provide the best services possible requires excellent support for both insurance CSRs (Customer Service Representatives) and customers. Ideally, customers and CSRs alike can use the same system to perform routine activities - request forms, fill out applications or schedule inspections.

Shrinking profitability and market share force insurance companies to improve their customers' experience and increase business efficiency to lower operating costs. Realizing the benefits from investments in automation and technology will drive profitability.

Your challenge is to meet customer expectations while managing costs and maintaining efficiency. You can rely on speech recognition, text-to-speech, interactive voice response (IVR) and computer telephony integration applications from Gold Systems to improve customer service, reduce operating expenses, and generate additional revenue.

Gold Systems offers voice response solutions to meet these needs. Customers appreciate the convenience, privacy and efficiency of using these self-service applications to quickly obtain the accurate information they need, 24 hours a day, 365 days a year. By offloading routine questions, your customer service department can shorten call time, handle more calls with existing personnel and be able to concentrate on more value-added activities.

Gold Systems' insurance customers include:

  • Delta Dental
  • Fireman's Fund Direct
  • Great-West Life
  • Hartford Financial Services Group
  • MetLife
  • Mutual of Omaha
  • New York Life Care
  • Prudential Insurance Company
  • Traveler's Insurance
  • Zurich Kemper Life

With applications developed, Gold Systems can help insurance companies leverage the power of voice response solutions to provide customers with voice access to policy information, claims status, or updates on the latest rates and coverage.

  • Annuity Account Maintenance
  • Automated Quotes
  • Claim Filing and Processing
  • Customer Service
  • Life Insurance Loan Information
  • Policy Coverage Verification
  • Policy Renewal or Coverage Changes
  • Proof of Insurance Requests
  • Rate Information Line