Retail / e-Commerce

An estimated 30-50% of customer service callers ask routine questions that have standard answers - "Where is your nearest location?" Gold Systems' voice response solutions are a proven method for improving the efficiency of customer service, order processing and inventory checking functions. By allowing callers to interact with a company via their telephone, they can automatically get the exact information they need - the first time, without taking any of your staff's time.

Focusing on improved customer retention cannot replace the need to remain true to business fundamentals, such as focusing on human capital, business case cost justification and tracking the return on technological investments. Leveraging customer data and technology to increase customer satisfaction and drive efficiency, combined with a more exacting approach to product assortment, merchandising, pricing, promotion and inventory management will differentiate retailers.

Your challenge is to meet those expectations while managing costs and maintaining efficiency. You can rely on speech recognition, interactive voice response (IVR) and computer telephony integration applications from Gold Systems to improve customer service, reduce operating expenses, and generate additional revenue.

Join these other retail and e-commerce companies that have already realized improved bottom line results with Gold Systems solutions:

  • Avon Products
  • Compaq Computer
  • Dayton-Hudson
  • Fingerhut Companies
  • Gap, Inc.
  • Gateway
  • Levi Straus Co.
  • Nordstrom, Inc.
  • QVC
  • Wal-Mart Stores

Benefit from self-service solutions using voice response to enhance customer loyalty and lower costs. Here are a few typical voice response applications developed by Gold Systems, to drive efficiencies and to provide cost effective alternatives that help to create and sustain competitive advantage:

  • Customer Account Information Access
  • Exchange and Return Information Access
  • Order Placing and Status Checking
  • Store/Product Locator
  • Vendor Accounts Payable