Gold Systems Partners

Gold Systems has developed strategic partnerships with industry-leading communications platform enterprises, speech recognition and text-to-speech technology vendors, and integration and application companies to offer the greatest voice-driven unified communications and self-service solutions to our customers.


Microsoft

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. The company offers a wide range of products and services designed to empower people through great software -- any time, any place and on any device.

Microsoft unified communications technologies bridge the divide between computers and telephones with two integrated servers: Microsoft Exchange Server 2007 and Microsoft Office Communications Server 2007 R2. They integrate with your company's existing phone system and deliver complete communications services using your existing data network.

With the release of Office Communications Server 2007 R2 Microsoft took another step forward in its strategy to enable enterprises of all sizes to better serve existing customer needs, drive operational efficiencies, and create the next generation of customer service applications.

Gold Systems is a Microsoft Gold Certified Partner in the Microsoft Partner Program (MSPP), as well as a Microsoft Speech Server partner. Under the MSPP, Gold Systems has earned an Independent Software Vendor (ISV) Competency, a Networking Infrastructure Competency and a Unified Communications competency with Voice specialization. We develop and implement speech application products and custom applications on the Microsoft Office Communications Server 2007 with Speech Server platform. Gold Systems has two products currently Microsoft ISV Certified for Microsoft Speech Server: Gold Systems Password Reset™ and V-Dialer™.

Gold Systems was selected as a 2009 Microsoft Worldwide Partner Conference Awards finalist in Unified Communications Solutions, Voice. The award recognizes partners with proven expertise in planning and implementing Voice over IP (VoIP), unified messaging, and conferencing solutions using Microsoft Office Communications Server and Microsoft Exchange Server.

In addition, Gold Systems is a member of the Microsoft Unified Communications National System Integrator Voice Partner Program and the Microsoft Exchange Server 2007 Unified Messaging Product Advisory Group.


Cisco Systems

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Cisco's Internet Protocol-based (IP) networking solutions are the foundation of the Internet and most corporate, education, and government networks around the world. Cisco provides the broadest line of solutions for transporting data, voice and video within buildings, across campuses, or around the world. Gold Systems is a member of Cisco's Professional Services Partner Program. Members of the program have completed rigorous capability assessments, demonstrating expertise in specific Cisco technologies and solutions. Qualified PSP companies demonstrate customer satisfaction through ongoing measurements and statistics, and make significant investments in the continued development and enhancement of professional services skills and business, enabling them to deliver market-leading service and support.

Vonetix MQSeries and Sockets Plug-ins have tested compatible with Cisco IPIVR 3.5. The Cisco Compatible logo signifies that Gold Systems' products have undergone interoperability testing by Gold Systems together with Cisco and a third-party test house based on testing criteria set by Cisco. Gold Systems is solely responsible for the support and warranty of its products. Cisco makes no warranties, express or implied, with respect to Gold Systems' products or its interoperation with the listed Cisco product and disclaims any implied warranties of merchantability, fitness for a particular use or against infringement.


Avaya

Gold Systems is proud to be a premier member of Avaya's DeveloperConnection Program.

Avaya Inc., headquartered in Basking Ridge, N.J., is a leading global provider of voice and data networks as well as communications solutions and services that help businesses, government agencies and other institutions - including more than 90 percent of the FORTUNE 500® - excel in the customer economy. Avaya offers Customer Relationship Management Solutions, Unified Communication Solutions, Service Provider Solutions, MultiService Networking Infrastructure, and Converged Voice and Data Networks - including the company's no-compromise Avaya Enterprise-Class IP Solutions (ECLIPS) - all supported by Avaya Services and Avaya Labs. Avaya is the worldwide leader in unified messaging, messaging systems; call centers and structured cabling systems. It is the U.S. leader in voice communications systems and services.


Qwest

Qwest® Contact Center Solutions is comprised of several flexible, scalable and highly reliable Qwest network hosted contact center services that can work independently or together to assist customers in managing their inbound and outbound contact centers. These services include routing and distributing of voice, Web chat and email requests to live agents regardless of geographic location as well as caller self service interactive voice response applications. The portfolio includes: Qwest Hosted IVR, Qwest Notify, Qwest EZ Route, Q Routing and Qwest® Toll Free Service.

Gold Systems provides Qwest with development and consulting services for implementation of their hosted Contact Center Solutions.