Vonetix Product Suite

Vonetix, built exclusively by Gold Systems, provides a single infrastructure for integrating interactive voice response (IVR) applications and speech recognition technologies with an enterprise's existing customer communication interfaces.

The Vonetix framework and its suite of plug-ins make it easier for IVR developers or system administrators to create and maintain IVR applications. The framework enables the plug-ins to share common underlying code and infrastructure such a logging tools, web based administration tools, connection monitoring, etc. In addition, Vonetix provides application developers with consistent development tools for incorporating data from enterprise systems into their IVR applications - leading to faster implementation times, more reliable integrations, and lower costs.

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Vonetix provides IVR systems with standard, easy access to corporate data systems such as web servers, databases, and mainframes. Vonetix is a multi-tier Java framework that supports the creation of plug-ins used to communicate with corporate data systems required for IVR application development. The plug-ins currently supported within the Vonetix framework include:

Speed Application Deployment

Companies often must develop expensive, proprietary, application-specific code to connect IVR applications with enterprise information systems that contain valuable data and support essential transactions. Companies will find that using Vonetix:

  • Provides telephone access to Web-based content without duplicating their Web site's infrastructure
  • Deploys speech recognition, Voice-to-Net applications more rapidly
  • Supports a self-service voice interface without additional investments in connectivity infrastructure
  • Leverages existing Web site interfaces to back- and front-end systems
  • Gains remote access for maintenance
  • Reduces programming, administration and maintenance costs