System Integration
Leverage Your Infrastructure Investment
Due to the complexity of voice technologies and the heterogeneous computing environments found within each business organization, our systems integration capabilities, combined with Vonetix, a Gold Systems product innovation, allow us to quickly and efficiently integrate multiple platforms, vendors and technologies.
Our professionals are experienced in delivering a broad range of systems integration services, including:
- Vonetix implementation
- Touch-tone, text-to-speech and speech recognition application development and implementation
- Packaged software personalization and implementation
- Computer telephony integration enabled IVR application development
- Hardware and software component integration
- Application maintenance and upgrades
- User interface design
- Solution deployment
- Project management
To ensure your competitive advantage, Gold Systems helps you harness the power of Java, XML, VoiceXML, WAP and others. Gold Systems voice application solutions can be integrated into most data environments. Our flexible architecture interfaces with popular middleware packages and most mainframe systems, as well as the following mission-critical enterprise applications:
- ODBC/JDBC-compliant databases (Oracle, DB2, SQL)
- Front-office enterprise applications (e-commerce, Siebel and CRM)
- Back-office enterprise applications (SAP, ERP, PeopleSoft)
Systems integration from Gold Systems preserves the value of your current infrastructure investment and allows for the greatest possible flexibility when making future investments.