Microsoft Exchange 2007 Unified Messaging

Gold Systems has been selected by Microsoft to serve as an expert to provide Unified Messaging solutions on Exchange 2007 to customers, systems integrators and Microsoft partners.  Read the news.

Exchange 2007 Unified Messaging is a migration from traditional voicemail systems providing a single inbox containing voice and email messages and works directly with legacy PBX and IP telephony systems.  This new release of the popular Exchange product includes substantial use of speech recognition and integration to telephony systems.  With Gold Systems’ experience and expertise in voice self-service, Exchange 2007 is a natural for us.

If you would like to experience Unified Messaging in action, please check out our Unified Messaging Demos where you can watch desktop interactions as well as call in and hear a caller's perspective.

Overview of Exchange Unified Messaging

In a non-Unified Messaging environment, voice and email exist as separate inboxes hosted on separate servers and accessed via the desktop for email and the phone for voicemail. Faxes come to stand-alone fax machines and need to be monitored by administrative staff. Users and administrators need to manage communications from multiple locations with multiple tools.

In a Unified Messaging environment, users save time because all messages (email, voicemail and fax) are centralized in a single inbox. A great new feature is that users may access Exchange from any phone, giving anywhere access to Exchange data, increasing user productivity and flexibility. In addition, Exchange Unified Messaging adds Outlook Voice Access providing users the ability to manage not just voicemail, but email messages & calendar items.  For example, users may listen to and reply to emails, check, accept, or clear calendar appointments over the phone.

Exchange Unified Messaging features provide new ways to save time. For example, if you’re stuck in traffic on the way to a meeting you can quickly reschedule the meeting and Outlook will inform all the meeting attendees of the change for you.  You can also have your emails read to you and respond and delete email messages in a hands free environment using speech recognition.

For administrators, Unified Messaging (UM) saves time and reduces training by providing a single messaging system to manage. Additionally, Exchange UM allows for the site consolidation of voicemail and email systems, reducing hardware and eliminating the need for separate administration at each office.

Microsoft’s Exchange 2007 Unified Messaging Partner Advisory Group (UM PAG)

Gold Systems is a member of Microsoft’s Unified Messaging Specialists team to provide technical installation & professional services for deployments of Exchange 2007 Unified Messaging. 

Using our experience of developing and installing voice based solutions in just about every PBX environment, we’re specifically focused on helping customers & partners connect Exchange 2007 to legacy and IP based PBX switches so they can utilize the incredible features of Microsoft’s Unified Messaging. 

We’ll ensure UM Exchange 2007 is configured properly for direct connections to IP based PBXs and for legacy PBX switch environments, we’ll install and configure IP gateways developed by Microsoft partners Intel and Audio Codes.  These IP gateways will provide VoIP capabilities to legacy switches including Nortel, Avaya, Siemens, Mitel, and NEC. 

Gold Systems can help you!

Gold Systems is currently deploying and testing Exchange 2007 beta releases in production and lab environments and has the experience to help you or your customers begin running Exchange 2007 Unified Messaging today.

We’ve been developing and installing voice based solutions since 1991.  Our systems have handled billions of calls resulting in huge savings for our customers.  We are a Microsoft Gold Certified Partner and the leader in developing solutions using Microsoft Speech Server.  Our experience designing, building and implementing solutions powered by voice provides you with the expertise you’ll need to take advantage of Microsoft’s unified communications technologies in Exchange 2007.  Contact us and get started today!

Check out our
Unified Messaging Demos

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Take a Look at Gold Systems UM Case Studies:
Expedia
Gates Corporation