Why Speech?

Implementing speech solutions means you can handle more tasks with a minimal technology investment and enjoy the ability to leverage that investment to scale to support customer service and automate costly business processes.

Speech technologies allow companies to offer the option of a self-service interface to manage tasks like rate quotes or reservations, technical troubleshooting and customer support as well as the ability to handle complex customer dialogs, capturing all the information required to provide detailed responses.

Gold Systems builds solutions that are convenient to the user and help them navigate to the information, person or transaction they want faster, while streamlining your processes and saving you money.

Speech in the Enterprise

Whether it is a help desk, technical support hotline, or human resources representative responding to these often redundant business inquiries, they can literally cause enterprise productivity to grind to a halt.

Automating a business process with a speech self-service solution is one way many service-oriented, highly-productive enterprises have addressed this growing problem. Learn More

Speech in the Contact Center

Organizations are looking for ways to reduce the volume and length of calls, with self-service applications that are both external- and internal-facing.

Studies show that when automated systems are deployed properly, consumers actually prefer voice-directed access over a live agent. Learn More

Experience Counts

Given the complex and business-critical nature of such projects, only a strategic business partnership built on deep expertise, extensive experience and an ecosystem of collaborative success will produce the right speech solution for you.

When you partner with Gold Systems, you’ll benefit from greater application expertise, our flexible and robust delivery process, and innovative products and services that integrate enterprise data, speech recognition technologies and text-to-speech with your existing communication interfaces, ensuring business value and a greater return-on-investment.

With over 500 solution deployments under our belt, Gold Systems has the expertise to help you build a speech strategy that fits your unique business needs.