Speech in the Enterprise

Enterprises are now finding that utilizing speech in their environment is not just for their contact center anymore. With speech solutions, you have the ability to add voice services to your existing enterprise and web applications. Voice technology, when automated, can help you achieve cost savings and enhanced customer satisfaction levels.

Both large and midsize companies need a lower cost of entry and lower total cost of ownership in order to adopt speech solutions. A key to helping enterprises adopt speech self-service solutions is that many speech software and hardware companies are now able to dramatically reduce the cost and complexity of developing and deploying speech applications, making the technology more accessible to a broader range of enterprise customers.

The Benefits of a Speech Self-Service Enterprise Solution

Providing information and access to your business applications in a convenient and simple format, such as via the telephone, offers enterprises a host of benefits:

  • Increased End-User Productivity - Self-retrieval of personal information and the ability to address common problems increases user productivity.
  • High Return on Investment - The cost savings and operational efficiencies realized through automating common business processes results in a rapid and sizable return on investment.
  • Reduced Call Volumes - Self-service options lower the number of calls directed to customer service representatives which in turn reduces the number of representatives required on staff to service customers.
  • Resources Maximization - Off-loading less technical service inquiries using speech self-service helps maximize IT support staff for more complex problems.
  • Reduction in Operational Costs - Enabling employees to review and update their personal information can lower costs by reducing internal support staff and decreasing the number of calls related to personnel and payroll issues. Lower overhead can also be realized in terms of workstation support and setup.
  • Improved Access to Information - Providing managers and employees with improved access to information increases efficiency and allows them to be more proactive to emerging trends in the organization.